ABOUT SCOTT'S MERCANTILE
Our principal Gavin Scott has dedicated a lifetime to the finance industry and served in multiple roles from collections officer, credit control supervisor to Collections Manager within one of Australia’s best known financiers. Gavin has been a licensed Commercial Agent since 1987 and has considerable experience in managing a boutique mercantile agency.
Actively engaged in all aspects of Collections and Recovery, Scotts Mercantile is deliberately client focused, striving to secure optimum outcomes on a case-by-case basis. Unafraid to achieve results using a hands-on approach, Scotts Mercantile is dedicated to achieving an amiable resolution for both parties through the appropriate mix of tact and persistence.
OUR SERVICES
From collections and repossessions to field calls, process serving, lockouts and pre purchase inspections, our agency represents the pinnacle of mercantile services with decades of experience in the financial recovery sector.
COLLECTIONS
Providing a professional and common sense approach to achieving your desired recovery goals. Firm and effective, yet tactful and considered.
REPOSSESSIONS
Our agents provide the experience, skills and professional approach to help you recover your property effectively with adherence to all applicable regulations and laws.
FIELD CALLS
We employ a professional approach, providing clients an understanding of reasons for account delinquency and instigating a plan to ensure communication lines are opened up
SKIP LOCATION
Our experienced skip investigation team have the latest databases and the know-how to locate missing debtors in an efficient, cost effective and discreet manner
PRE-PURCHASE INSPECTION
Your time is important. We are well versed in pre-purchase/finance inspections and can attend to your needs in a prompt, professional, no fuss manner.
DOCUMENT SERVICE
Prompt and compliant service of ALL documents, demand notices and legal process for ALL Court jurisdictions in ALL Australian States and Territories
Professionalism through Ethical Conduct
All mercantile agents are bound by a specific code of conduct, debt collection guidelines and Australian law. But at Scott’s Mercantile as licensed Agents we exceed the requirements of each States Acts and guidelines. All of our experienced representatives undergo rigorous compliance training on an annual basis, ensuring your reputation is in the hands of the industries most skilled and highly trained agents.
Our master license holder is our principal, Gavin Scott, whose experience and ongoing impeccable service record stands as a mark of our reputation for delivering quality and compliant solutions.
ISO 9001:2015 Certified
Scott’s Mercantile are proud to have achieved ISO 9001:2015 certification — a global standard for excellence in quality management systems (QMS). This milestone reflects our unwavering commitment to delivering the highest quality service possible.
What does this mean for our clients?
- Uncompromising Quality: ISO 9001 certification guarantees that our processes are designed to ensure consistent, high-quality outcomes. You can trust that every interaction you or your customers have with us, meets stringent international standards.
- Improved Satisfaction: Your needs are at the heart of what we do. This accreditation confirms our dedication to meeting your requirements, enhancing your experience, and continuously improving based on your feedback.
- Streamlined Efficiency: With a robust QMS in place, we’re reducing errors, optimising processes, and providing you with a more seamless and reliable service.
- Credibility You Can Count On: ISO 9001 is recognised worldwide as a mark of trust and quality. Our accreditation ensures you’re choosing a consistent dependable partner.
- Opportunities and Innovation: This certification unlocks new possibilities, empowering us to compete effectively with our larger competitors while staying true to our roots. Our tagline, ‘large enough to matter, small enough to care,’ continues to define who we are. With a steadfast focus on innovation and a commitment to delivering exceptional quality, we aim to give you even more reasons to choose and remain loyal to Scott’s Mercantile.
Understanding the Mercantile Industry
Our privacy policy serves as our guide for determining the information we hold regarding our clients, or those we investigate on their behalf. In our role as debt collectors, we are tasked with the proper and appropriate use of our abilities to seek resolution on behalf of our clients. Our code of ethics demands that our actions adhere to the highest standard for agents, our clients and their debtors.
Contact and Complaints
If you wish to discuss any of our ethical standards, codes of conduct or legal requirements and licenses, please contact.
Principal Gavin Scott – info@scottsmercantile.com.au , or
Privacy Manager – privacy@scottsmercantile.com.au
We take complaints seriously and seek resolution through open communication. Please do not hesitate to contact us for details and or questions regarding our services.
TRUSTED MERCANTILE SERVICES
When it comes to MERCANTILE SERVICES, we have the figures on the board and the experience that counts! As true experts in our field and with an extensive proven track record, our clients repeatedly turn to us for our RELIABILITY, PROFESSIONAL APPROACH and POSITIVE RESULTS.
